Terms & Conditions

Acceptance, Eligibility & Website Use

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, do not use the website.

You must be at least 18 years old and legally able to enter into agreements to use this website for inquiries or transactions. If you use this website on behalf of a business or organization, you represent that you have authority to bind that entity, and “you” includes both you and that entity.

You may use the website only for lawful, personal, or legitimate business purposes. You may not interfere with the site or its infrastructure, attempt unauthorized access, introduce harmful code, scrape or harvest content or contact information by automated means, use the site to train machine-learning systems without written permission, impersonate another person, submit false or misleading information, or misuse any service offered through the site.

Public customer account registration is not currently offered.

Our Services

Cross & Compass Ventures, LLC (“Cross & Compass,” “we,” “us”) is a professional services firm. We provide business consulting; website design and development; digital, ecommerce, and online services; marketing and business support; customer success and operational support; and venture development.

Engagements may include software, licenses, subscriptions, hosting, or digital materials procured or produced as part of the work. Those items are provided in support of the engagement and are governed by the applicable Engagement Documents and by Section 7, not by any separate sale of goods.

Availability, scope, pricing, and suitability are determined for each engagement. Website descriptions are general information and do not constitute an offer, a commitment to provide a particular service, or a warranty of any kind.

Work we decline. We may decline or discontinue engagements involving unlawful, fraudulent, deceptive, abusive, or otherwise prohibited activity, including adult or sexually oriented material, gambling, unsolicited bulk messaging, deceptive multi-level marketing programs, or work that would violate applicable law, these Terms, or the requirements of our service providers. Where we discontinue on this basis after work has begun, fees for work performed and costs incurred remain payable.

Engagement Documents & Order of Precedence

Estimates, proposals, statements of work, service agreements, invoices, and separate written agreements (“Engagement Documents”) establish project scope, deliverables, pricing, payment timing, cancellation rights, ownership, and other transaction-specific terms.

Where a conflict exists, the following order of precedence controls:

1. A signed written agreement between the parties;
2. A signed or accepted statement of work or proposal;
3. The Refund & Cancellation Policy;
4. These Terms & Conditions.

These Terms apply to any subject matter the Engagement Documents do not address.

Invoices. An accepted invoice controls transaction-specific commercial details, including the invoiced amount, service description, billing structure, payment date, and due date. An invoice does not modify or override legal provisions in these Terms, the Refund & Cancellation Policy, or an accepted Engagement Document unless the modification is expressly stated and accepted by both parties.

Fees, Invoicing & Payment

Fees, deposits, retainers, milestones, and payment schedules are set in the applicable Engagement Documents.

Clients receive itemized invoices and may pay by card, ACH, bank transfer, or another payment method specifically agreed upon for the engagement. Payment options or instructions are provided with the invoice or through a separate payment request. Payments are not collected through our website. We may add, change, or discontinue accepted payment methods at any time and are not obligated to accept any particular method. Third-party payment processors and payment services handle those payments under their own terms and privacy practices, and any fee associated with a particular payment method will be stated on the invoice.

When payment is considered received. Payment is deemed received when funds have settled and cleared. A payment that is later returned, reversed, or fails to clear is treated as unpaid, and any resulting bank or processor fee is your responsibility.

Verify payment instructions before sending funds. We will not send you unsolicited changes to payment instructions, bank details, or remittance addresses by email. If you receive a request to send funds to an account, address, phone number, or handle different from the one shown on your invoice, do not act on it—contact us by telephone at a number you have used before and confirm directly. Because ACH transfers, bank transfers, and similar electronic payment methods are difficult or impossible to reverse, we are not responsible for funds sent to any account or destination that was not confirmed with us directly.

Unless the Engagement Documents state otherwise:

• Invoices are due upon receipt.
• Amounts unpaid thirty (30) days after the invoice date may accrue a late charge of one and one-half percent (1.5%) per month, or the maximum rate permitted by Arizona law, whichever is lower.
• You are responsible for reasonable costs of collection, including attorneys' fees, on amounts properly owed and not timely paid.
• Quoted amounts are exclusive of applicable sales, use, or similar taxes, which are your responsibility except for taxes based on our net income.
• Deposits and retainers reserve capacity and are applied against work performed as described in the Refund & Cancellation Policy.

We may suspend work or withhold delivery of work product on past-due accounts after providing notice and a reasonable opportunity to cure.

Payment Disputes, Chargebacks & Reversals

If you believe an invoice or charge is incorrect, contact us in writing before initiating a dispute with your bank or card issuer. Most billing questions are resolved quickly and directly.

Nothing in this section limits rights available under applicable law or the rules of a card network, bank, or payment service. Before initiating a chargeback, ACH return, bank reversal, purchase-protection claim, or other payment dispute concerning services rendered or deliverables accepted, you agree to contact us and allow ten (10) business days for review and attempted resolution.

Initiating a dispute does not suspend your obligations under an Engagement Document, and a dispute or reversal filed on amounts properly owed may be treated as a payment default under Section 4.

Client Responsibilities

Engagements depend on timely client participation. Unless the Engagement Documents state otherwise, you are responsible for:

• Providing accurate information, content, materials, credentials, and access needed to perform the work;
• Designating a person authorized to give approvals and make decisions;
• Reviewing deliverables and providing consolidated feedback or approval within the timeframes set in the Engagement Documents;
• Maintaining your own backups of data and content you supply;
• Confirming that your business, products, claims, and communications comply with laws and regulations applicable to your industry.

Delays caused by unavailability, late feedback, incomplete materials, or changes in direction may affect schedule and cost.

Deemed approval. Where a deliverable is submitted for approval and no response is received within the period stated in the Engagement Documents—or, if none is stated, within five (5) business days—we may treat the deliverable as accepted for purposes of progressing the engagement and associated billing. Where we have requested information needed to complete the work and receive no response within that period, we may complete the work without it. Silence does not authorize us to publish or launch work publicly; that requires your approval or an Engagement Document that expressly provides for it.

Timeframes. Unless a completion date is expressly guaranteed in a signed writing, target dates are estimates rather than commitments. Delivery depends on your input and approvals, the complexity of the work, third-party services, and any changes requested during the engagement.

Third-Party Services & Pass-Through Costs

Engagements frequently require third-party products and services, including hosting, domain registration, software licenses and subscriptions, plugins and themes, stock media, integrations, application programming interfaces, advertising spend, and payment processing.

Unless the Engagement Documents state otherwise:

• Those items are governed by the third party's own terms, pricing, and privacy practices, and you are responsible for compliance with them;
• Amounts paid to third parties on your behalf are pass-through costs and are non-refundable once incurred;
• We do not control and are not responsible for third-party availability, performance, pricing changes, policy changes, data practices, or discontinuation;
• Where accounts are established in your name, you retain ownership and responsibility for them, including after an engagement ends.

Our contractors. We may engage contractors or specialist providers to perform part of the work. They act under our direction and remain our responsibility. All payment for the work is made to Cross & Compass, not to a contractor directly.

No Guaranteed Results; No Professional Advice

Cross & Compass does not guarantee business, marketing, financial, employment, recruiting, search-ranking, revenue, or other commercial results. Outcomes depend on market conditions, execution, timing, and other circumstances outside our control. Any examples, projections, or prior results described are illustrative and are not a prediction or promise of your results.

Our services are business and operational in nature. Nothing provided by Cross & Compass constitutes legal, tax, accounting, investment, insurance, or regulatory-compliance advice, and no attorney-client, fiduciary, or similar professional relationship is created. You are responsible for obtaining advice from qualified licensed professionals on those matters and for confirming that your business decisions, claims, and communications comply with the laws and regulations applicable to your industry.

Intellectual Property & Client Materials

The website, brand, name, logo, design, copy, graphics, and other Cross & Compass materials are owned by or licensed to Cross & Compass and are protected by intellectual property laws. They may not be copied, reproduced, republished, or used to create derivative works without written permission, except for ordinary personal viewing of the website.

Client materials. You retain ownership of names, images, copy, trademarks, data, and other materials you supply. You represent that you have the rights and permissions necessary to provide them and to authorize our use in performing the work, and that our authorized use will not infringe or violate the rights of any third party.

Accuracy of published content. You are responsible for reviewing content before it is published and for the accuracy of anything you approve, including prices, claims, contact details, legal notices, and typographical errors. This applies whether the content originated with you or with us, and whether or not proofreading or copywriting was part of the engagement.

Deliverables. Ownership, assignment, and licensing of project deliverables are governed by the applicable Engagement Documents. Unless those documents state otherwise, ownership of deliverables transfers upon receipt of payment in full, and we retain ownership of our pre-existing materials, tools, methodologies, frameworks, templates, and general know-how, together with the right to use skills and experience gained in performing the work.

Portfolio & Reference Rights

Unless the Engagement Documents state otherwise, we may identify you as a client and display non-confidential examples of completed work—including screenshots, designs, and general descriptions of the engagement—in our portfolio, proposals, and marketing materials. We will not disclose information designated confidential under Section 11. You may withdraw this permission at any time by written request, and we will remove the material from materials within our control on a going-forward basis.

Confidentiality

Each party may receive non-public business information from the other. The receiving party will use that information only to perform or receive the services, will protect it with at least reasonable care, and will not disclose it to third parties except to personnel, contractors, or advisors who need it and are bound by comparable obligations, or as required by law.

These obligations do not apply to information that is or becomes public without breach, was already known without a duty of confidentiality, is independently developed, or is rightfully received from a third party. Confidentiality obligations survive termination.

Copyright Complaints

We respect intellectual property rights. If you believe material accessible on this website infringes your copyright, send a written notice to the address in Section 22 including: identification of the copyrighted work; identification of the material claimed to be infringing and its location; your contact information; a statement of good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the owner's behalf; and your physical or electronic signature.

Website Availability & Third-Party Links

This website may link to or rely on third-party websites, software, service providers, payment processors, and infrastructure. We do not control their availability, content, security, or practices, and external links are provided for convenience without endorsement. Review third-party terms and privacy policies before providing information to them.

The website and its content may be changed, suspended, or discontinued at any time. We do not promise uninterrupted, timely, secure, or error-free availability.

Disclaimers & Limitation of Liability

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis without warranties of any kind other than those expressly stated in a signed writing. Cross & Compass disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the extent legally permitted.

To the fullest extent permitted by law, Cross & Compass will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill, arising out of or relating to the website or the services, regardless of the theory of liability and even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to any engagement or use of this website will not exceed the amounts actually paid by you to Cross & Compass for the specific engagement giving rise to the claim during the twelve (12) months preceding the event on which the claim is based.

Some jurisdictions do not allow certain exclusions or limitations. These provisions apply only to the extent permitted, and nothing here excludes liability that cannot lawfully be excluded, including liability for fraud or willful misconduct.

Indemnification

You agree to defend, indemnify, and hold harmless Cross & Compass Ventures, LLC and its members, employees, and contractors from third-party claims, losses, damages, liabilities, and reasonable costs and attorneys' fees arising from: your unlawful or unauthorized use of the website; your violation of these Terms or an Engagement Document; materials you supply or approve; your products, services, claims, or business operations; or your violation of law or of another party's rights. This obligation applies to the extent permitted by law.

Suspension & Termination

We may suspend or terminate website access or an engagement—in whole or in part—for non-payment, breach of these Terms or an Engagement Document, suspected fraud or unlawful activity, or where continued performance would create legal or regulatory risk.

Termination rights, notice periods, wind-down obligations, and amounts due on termination for a specific engagement are governed by the applicable Engagement Documents. On termination, you remain responsible for amounts owed for work performed and costs incurred through the effective date of termination.

Dispute Resolution & Governing Law

Governing law. These Terms and any dispute arising out of or relating to them, the website, or the services are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where federal law or another mandatory law applies.

Informal resolution. Before initiating any formal proceeding, the parties will attempt in good faith to resolve the dispute by written notice describing the issue and the requested resolution, followed by a thirty (30) day period for discussion.

Consent to jurisdiction and venue. If the dispute is not resolved informally, any dispute not subject to a separate written agreement to arbitrate must be brought in the state or federal courts located in Maricopa County, Arizona. The parties consent to the exclusive jurisdiction and venue of those courts and waive any objection based on lack of personal jurisdiction or inconvenient forum. This consent applies regardless of where you are located.

Collection actions. Notwithstanding the preceding paragraph, Cross & Compass may bring an action to collect amounts owed either in Maricopa County, Arizona or in any court of competent jurisdiction where you reside, maintain a place of business, or hold assets.

Time to bring a claim. To the extent permitted by law, any claim arising out of or relating to these Terms or the website must be filed within one (1) year after the claim arises.

Electronic Communications & Signatures

By using this website or contacting us, you consent to receive communications from us electronically, and you agree that electronic communications, agreements, approvals, and signatures satisfy any legal requirement that such communications be in writing. Approvals given by email or through an electronic signature service are binding.

Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil unrest, labor disruption, governmental action, utility or internet failure, hosting or platform outages, cyberattack, or third-party service failure. Payment obligations for work already performed are not excused. Affected performance is suspended for the duration of the event.

General Provisions

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in effect.

No waiver. Failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms or an Engagement Document without our written consent. We may assign to a successor in connection with a merger, acquisition, or sale of assets.

No third-party beneficiaries. These Terms do not create rights in any person who is not a party.

Independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship.

Notices. Notices to us must be sent through the contact form or by mail to the address in Section 22. Notices to you may be sent to the email or mailing address associated with your inquiry or engagement.

Survival. Provisions that by their nature should survive—including Sections 4, 5, 9, 11, 14, 15, 17, and 20—survive termination.

Entire agreement. These Terms, together with the Refund & Cancellation Policy, the Privacy Policy, and any controlling Engagement Documents, form the entire agreement concerning their respective subjects and supersede prior understandings on those subjects.

Changes to These Terms

We may update these Terms by posting a revised version with an updated date. Changes apply prospectively. Continued use of the website after an update constitutes acceptance where permitted by law. Terms governing an active engagement are those in effect when the Engagement Document was executed, unless the parties agree otherwise in writing.

Contact

Questions about these Terms may be submitted through the contact form or sent to us directly.